I can not rely the variety of instances I have been the brunt of a consumer’s anger or irritation simply to listen to that very same consumer work together fully respectfully in the direction of the lawyer only one minute later. We perceive that you’re seemingly going via one of the vital annoying and traumatic intervals of your life; nevertheless, it would not provide you with license to deal with us poorly in the course of the course of.
Once we are mistreated, we at all times inform our lawyer about it. Most of the time, the lawyer will word the poor remedy and demand on solely interacting with you sooner or later. In case you do not suppose that is a “punishment”, then I recommend you examine the variations between your lawyer’s hourly price and their authorized assistant’s hourly price. I’ve additionally witnessed attorneys firing purchasers over an interplay that was deemed notably heinous. Assumably, if you happen to did not need the lawyer to stay your lawyer then you definately’d have fired him somewhat than the opposite approach round.
Authorized assistants have lengthy recollections and extra energy to affect your case than you could give us credit score for. A couple of of the duties we routinely deal with in a consumer’s case are:
Holding a case organized and shifting alongside
Offering the consumer with updates on their case
Drafting lots of the pleadings and associated correspondence
Submitting paperwork with the court docket
Disseminating details about the case to those that have a have to know
Whereas the vast majority of authorized assistants will not permit a destructive interplay with a consumer to noticeably have an effect on any future work on their case, it is pretty widespread for us to place “tough” purchasers’ issues on the backside of our to-do lists.
The Takeaway: Earlier than you launch into an assault in your lawyer’s authorized assistant, you need to first cons